"Without forgiveness, there's no future."~ Desmond Tutu (cited on page 159)
In this ground-seizing book, The Art of the Apology: How to Apologize Effectively to Practically Anyone, author Lauren Bloom has taken her years of expertise as a litigator and crafted a powerful reconciliation plan and mediation resource that can be used in both corporate and non-corporate settings. The book opens with a poignant question, "Why Apologize at All?" Bloom suggests four possible reasons from salvaging your relationships to it simply being the right thing to do.
I am moved by the detail with which Ms. Bloom provides advice that can be used in every day situations thus emphasizing the importance of cleansing our hearts and minds through apologies. The book is written in layman's terms indicating the author's desire to have the book transcend genres.
A well-thought dissertation on delivering effective apologies, steps to take prior to making the apology and the best timing for an apology. These are all indicators of the author's recognition of the central importance of apologies and forgiveness in humanity.
If you are building an organization of any form or involved in basic human relationships-this is a must read!
Lauren Bloom is a Washington D.C. attorney who writes, consults and speaks about business ethis and the art of the apology. She is also a contributing writer for TheStreet.com Purchase the book at www.theartoftheapology.com